Refund Policy
Fair and transparent policies designed with our customers in mind
Last updated: January 2025
Overview
At BG Bouquet Garden, we understand that plans can change. Our refund policy is designed to be fair to both our customers and our small family business, while ensuring we can continue to provide the beautiful garden experience you love.
Important: All refunds for online payments are at the discretion of BG Bouquet Garden and are not automatically guaranteed. However, we are committed to being considerate and fair, especially when circumstances are beyond your control.
The guidelines below represent our standard approach, though each situation is evaluated individually based on timing, circumstances, and our ability to accommodate changes.
Cancellation Policy
Please Note: The following guidelines represent our standard approach to cancellations. All refund decisions for online payments remain at the discretion of BG Bouquet Garden, though we strive to be fair and considerate of circumstances beyond your control.
24+ Hours in Advance
Typically eligible for full refund - Cancel your visit 24 hours or more before your scheduled time for the best chance of receiving a complete refund.
Less than 24 Hours
May be eligible for partial refund - Late cancellations may receive a partial refund, depending on circumstances and our ability to fill the time slot.
No-Shows
Generally no refund - If you don't arrive for your scheduled visit without prior notice, refunds are typically not provided.
Weather-Related Cancellations
Full refund or reschedule guaranteed - If we need to cancel due to severe weather conditions, you'll receive a full refund or can reschedule at no charge.
Refund Processing
Online Payments
Important: Online payment refunds are at the discretion of BG Bouquet Garden and are not guaranteed.
However, we remain considerate of problems outside of your control and will work with you to find a fair solution.
- • Refunds processed to original payment method when approved
- • Processing time: 3-5 business days
- • You'll receive an email confirmation
- • Processing fees are non-refundable
Pay-on-Arrival Bookings
- • No payment to refund
- • Simply cancel your booking
- • No processing fees involved
- • Immediate confirmation via email
Rescheduling Your Visit
Unlimited Rescheduling
We offer unlimited rescheduling at no additional charge, subject to availability. We'd rather see you visit when it works best for you than lose the opportunity to welcome you to our garden.
How to Reschedule:
- Use the reschedule link in your booking confirmation email
- Contact us directly at info@bgbouquet.com or (555) 123-4567
- Visit our website and use the "Manage Booking" feature
Special Circumstances
Medical Emergencies & Family Situations
We understand that unexpected medical situations and family emergencies arise. While refunds remain at our discretion, we are particularly considerate of genuine emergencies beyond your control. Please contact us directly with documentation when possible - we're committed to finding a fair and compassionate solution.
Garden Closure
If we need to close the garden due to unforeseen circumstances (severe weather, family emergency, equipment failure, etc.), all affected bookings will receive full refunds or the option to reschedule at no charge. This is guaranteed regardless of payment method.
Group Bookings & Special Events
Large group bookings (8+ people) and special events may have different terms and refund policies. Please contact us directly when booking groups to discuss specific arrangements and cancellation terms.
Our Commitment to Fairness
While we reserve the right to make final decisions on refunds, we are committed to treating each situation fairly. We particularly consider circumstances such as: medical emergencies, family crises, travel disruptions due to weather, and other situations genuinely beyond your control.
Questions About Refunds?
Contact Us
📧 info@bgbouquet.com
📞 (555) 123-4567
🕒 Response time: Within 24 hours
Garden Hours
Thursday - Saturday
10:00 AM - 9:00 PM
Closed Sundays - Wednesdays
This refund policy applies to all bookings made through our website or directly with BG Bouquet Garden. All refund decisions for online payments remain at the sole discretion of BG Bouquet Garden. We reserve the right to update this policy with reasonable notice. For the most current version, please visit this page.