Refund Policy
Fair and transparent policies designed with our customers in mind
Last updated: January 2025
Overview
At BG Bouquet Garden, we understand that plans can change. Our refund policy is designed to be fair to both our customers and our small family business, while ensuring we can continue to provide the beautiful garden experience you love.
Important: All refunds for online payments are at the discretion of BG Bouquet Garden and are not automatically guaranteed. However, we are committed to being considerate and fair, especially when circumstances are beyond your control.
The guidelines below represent our standard approach, though each situation is evaluated individually based on timing, circumstances, and our ability to accommodate changes.
Cancellation Policy
Please Note: The following guidelines represent our standard approach to cancellations. All refund decisions for online payments remain at the discretion of BG Bouquet Garden, though we strive to be fair and considerate of circumstances beyond your control.
Circumstances Out of Your Control
Typically we do not offer refunds - However, we remain considerate of problems outside of your control, please contact us directly to discuss your situation.
No-Shows
No refund - If you don't arrive for your scheduled visit without prior notice, refunds are typically not provided. You may contact us for potential rescheduling.
Weather-Related Cancellations
Reschedule guaranteed - If we need to cancel due to severe weather conditions, you can reschedule or call us to dicsuss a refund.
Refund Processing
Online Payments
Important: Online payment refunds are at the discretion of BG Bouquet Garden and are not guaranteed.
However, we remain considerate of problems outside of your control and will work with you to find a fair solution.
- • Refunds processed to original payment method when approved
- • Processing time: 3-5 business days
- • You'll receive an email confirmation
- • Processing fees are non-refundable
Pay-on-Arrival Bookings
- • No payment to refund
- • Simply cancel your booking
- • No processing fees involved
- • Immediate confirmation via email
Rescheduling Your Visit
Unlimited Rescheduling
We offer unlimited rescheduling at no additional charge, subject to availability. We'd rather see you visit when it works best for you than lose the opportunity to welcome you to our garden.
How to Reschedule:
- Use the reschedule link in your booking confirmation email
- Contact us directly at bev@bgbouquet.com or (403) 393-8285
This refund policy applies to all bookings made through our website or directly with BG Bouquet Garden. All refund decisions for online payments remain at the sole discretion of BG Bouquet Garden. We reserve the right to update this policy with reasonable notice. For the most current version, please visit this page.